Frequently Asked Questions

SEE HOW HKUCO LENSES COMPARE TO OAKLEY LENSES AND OTHER LENSES
All HKUCO lenses are precision-cut, guaranteed to fit into your frames, and backed by our 1-year manufacturing warranty.

Put them to the test for 60 days. If they don't pass with flying colors, simply send them back and we'll refund your entire purchase. We bear the cost of returning.

With our lightning quick processing time and reliable shipping, you can enjoy crystal clear vision in your sunglasses again at a fraction of the cost of Oakley replacement lenses.

Price Comparison

'Thanks very much anyhow.' — 'It's a pleasure.' We have services for each project through rigorous testing to ensure product quality and effectiveness. To ensure that products and safety of pressure to maximize customer satisfaction. HKUCO Product is checked and re-checked at every stage to ensure fault-free product performance.
HKUCO INC is a High Premium Lenses Manufacturer With More Than Five Years of Experience, We Have Own Technology To Make Sure All The Lenses Parameters as Real Polarized, Colorful Mirror Coating, UV Protection, Water & Dust Repel are 100% Meet Compliance Certification.
Because we believe. Merchandise low quality is not always of welcome. The company has quality system and warranty measures. High technology and complete quality control series guarantee our perfect product quality service assurance perfect; All HKUCO Lenses Enhanced From Harmful Light Debris and Are Backed By Our Commitment to Superior Customer Service and and Support. Provide UV Protection We will be the best service, the best quality products for your trust, to establish long-term friendly cooperation partners. We will focus on your needs all the time and serve you with all-round carefulness and consideration. If you need any help, please do not hesitate to contact us.

We've compiled this list of questions and answers to make your buying experience here at HKUCO more comfortable. We are all about great products and excellent customer experience, so if you have any questions that you do not see answers to here, please contact us and we will be happy to help you out. As always, thank you for choosing HKUCO!

1. Who are you?

We are HKUCO INC! our brand is HKUCO.

2. Where are you?

We are in san francisco, USA

3. What can you do?

We are dedicated to outdoor soport goods, including replacing any lens you like for your glasses. We also can manufacture specialorders or lenses that are not listed in the HKUCO Store.

4. Shipping carrier

DHL eCommerce

5. Tracking number Search website

http://webtrack.dhlglobalmail.com

6. If I send you a message, how soon can I expect to hear back from you?

We pride ourselves on excellent customer service and strive to handle each question as quickly as possible. We will respond to messages within one business day (24 hour) .

7. Where is my item and why has it not arrived?

All of our packages ship within 1 business day of payment and most packages arrive in a timely manner. Unfortunately, an occasional package does get delayed or misplaced in transit. International orders can take up to 5-14 business days for standard DHL eCommerce shipping. DHL International Priority should arrive within 3-7 days, and we are continually working to improve shipping services. If you have additional questions, please contact us and our customer care representatives will be happy to assist you!

8. Can the wearer's eyes be seen when wearing your mirrored lenses?

No, you can be as covert as you want! All of our mirror coated lenses and our "Black" lenses will hide your eyes from the outside world.

9. How can I tell if my lenses are polarized?

There are several tests you can do to find out whether or not your lenses are polarized. The easiest is to hold one lens in front of the other and while looking through both of them, rotate one. At a certain angle they will black out, blocking all light transmission. Although our lenses do not have the words "polarized" etched into them, they are 100% polarized if advertised as such. Polarization is a sweet feature because it blocks reflected light which reduces glare and enhances contrast.

10. Is HKUCO associated with Oakley, Ray Ban, Spy ?

We are not affiliated with any of those brand and do not sell original Oakley, Ray Ban, Spy  brand lenses. We manufacture or lenses with the highest quality machines that use precision cnc to make sure HKUCO lenses that will fit perfectly in your specified frames.

11. What quality are your lenses?

Our lenses are very high quality. Most of them are 100% polarized (made from HKUCO’s Polarium® polarized optical polymer), all of them meet or exceed federal impact resistance standards, offer 100% UV protection, and have a permanent hydrophobic nano-coating that repels dust and water.

12. How do I install my lenses?

It is very simple to remove old lenses and install new ones.  We've created installation videos for every lens and you can check them out on YouTube by searching "HKUCO (frame name) Installation).

We are all about great products and excellent customer service, so if you have any questions or would like additional assistance, please contact us and we will be happy to help you out!

13. There is a flaw in my lens or it will not fit. What do I do?

First, we apologize if there are any flaws with your lenses. We test for very strict quality standards before our lenses leave our warehouse, but occasionally a flawed pair slips through or becomes damaged in shipping. Another common problem is that the lenses you ordered are not for your particular frame. Please double check that your frame is the same as the lenses that you ordered. Please contact us if there is anything we can help you with. We have an excellent return/refudn policy and our customer care representatives will be happy to assist you! Please be aware, we can not accept returns for product that has been altered or modified.

14. What color is the tint of the lenses when looking through them?

Most of our lenses have a grey base lens with a colored  coating on the outside. Depending on the  coating, the color while looking through the lenses will be slightly different. When looking through a lens with red, purple or blue coating, the lens will have a slight brown tint. Lenses that feature a green or yellow  coating will have a slightly rose tint. Lenses with a silver  coating will have a gray tint. Lenses without the coating will be the same tint as the color of the lens- example: Brown lens with no coating will have a brown tint when looking through them.

15. Where is the shipping coming from？

We have multiple warehouses in the world, so we will choose the fastest to send parcels.

16. Are HKUCO lenses impact resistant?

Yes, all HKUCO lenses are impact