Frequently Asked Questions
SEE HOW HKUCO LENSES COMPARE TO OAKLEY LENSES AND OTHER LENSES
All HKUCO lenses are precision-cut, guaranteed to fit into your frames, and backed by our 1-year manufacturing warranty.
them to the test for 60 days. If they don't pass with flying colors,
simply send them back and we'll refund your entire purchase. We bear the cost of returning.
our lightning quick processing time and reliable shipping, you can
enjoy crystal clear vision in your sunglasses again at a fraction of the
cost of Oakley replacement lenses.
|$18 - $32/pcs||$50 - $110/pcs||$10 - $50/pcs|
very much anyhow.' — 'It's a pleasure.' We have services for each
project through rigorous testing to ensure product quality and
effectiveness. To ensure that products and safety of pressure to
maximize customer satisfaction. HKUCO Product is checked and re-checked
at every stage to ensure fault-free product performance.
is a High Premium Lenses Manufacturer With More Than Five Years of
Experience, We Have Own Technology To Make Sure All The Lenses
Parameters as Real Polarized, Colorful Mirror Coating, UV Protection,
Water & Dust Repel are 100% Meet Compliance Certification.
we believe. Merchandise low quality is not always of welcome. The
company has quality system and warranty measures. High technology and
complete quality control series guarantee our perfect product quality
service assurance perfect; All HKUCO Lenses Enhanced From Harmful Light
Debris and Are Backed By Our Commitment to Superior Customer Service and
and Support. Provide UV Protection We will be the best service, the
best quality products for your trust, to establish long-term friendly
cooperation partners. We will focus on your needs all the time and serve
you with all-round carefulness and consideration. If you need any help,
please do not hesitate to contact us.
this list of questions and answers to make your buying experience here
at HKUCO more comfortable. We are all about great products and excellent
customer experience, so if you have any questions that you do not see
answers to here, please contact us and we will be happy to help you out.
As always, thank you for choosing HKUCO!
1. Who are you?
We are HKUCO INC! our brand is HKUCO.
2. Where are you?
We are in san francisco, USA
3. What can you do?
are dedicated to outdoor soport goods, including replacing any lens you
like for your glasses. We also can manufacture specialorders or lenses
that are not listed in the HKUCO Store.
4. Shipping carrier
5. Tracking number Search website
6. If I send you a message, how soon can I expect to hear back from you?
pride ourselves on excellent customer service and strive to handle each
question as quickly as possible. We will respond to messages within one
business day (24 hour) .
7. Where is my item and why has it not arrived?
of our packages ship within 1 business day of payment and most packages
arrive in a timely manner. Unfortunately, an occasional package does
get delayed or misplaced in transit. International orders can take up to
5-14 business days for standard DHL eCommerce shipping. DHL
International Priority should arrive within 3-7 days, and we are
continually working to improve shipping services. If you have additional
questions, please contact us and our customer care representatives will
be happy to assist you!
8. Can the wearer's eyes be seen when wearing your mirrored lenses?
you can be as covert as you want! All of our mirror coated lenses and
our "Black" lenses will hide your eyes from the outside world.
9. How can I tell if my lenses are polarized?
are several tests you can do to find out whether or not your lenses are
polarized. The easiest is to hold one lens in front of the other and
while looking through both of them, rotate one. At a certain angle they
will black out, blocking all light transmission. Although our lenses do
not have the words "polarized" etched into them, they are 100% polarized
if advertised as such. Polarization is a sweet feature because it
blocks reflected light which reduces glare and enhances contrast.
10. Is HKUCO associated with Oakley, Ray Ban, Spy ?
are not affiliated with any of those brand and do not sell original
Oakley, Ray Ban, Spy brand lenses. We manufacture or lenses with the
highest quality machines that use precision cnc to make sure HKUCO
lenses that will fit perfectly in your specified frames.
11. What quality are your lenses?
lenses are very high quality. Most of them are 100% polarized (made
from HKUCO’s Polarium® polarized optical polymer), all of them meet or
exceed federal impact resistance standards, offer 100% UV protection,
and have a permanent hydrophobic nano-coating that repels dust and
12. How do I install my lenses?
It is very simple
to remove old lenses and install new ones. We've created installation
videos for every lens and you can check them out on YouTube by searching
"HKUCO (frame name) Installation).
We are all about great
products and excellent customer service, so if you have any questions or
would like additional assistance, please contact us and we will be
happy to help you out!
13. There is a flaw in my lens or it will not fit. What do I do?
we apologize if there are any flaws with your lenses. We test for very
strict quality standards before our lenses leave our warehouse, but
occasionally a flawed pair slips through or becomes damaged in shipping.
Another common problem is that the lenses you ordered are not for your
particular frame. Please double check that your frame is the same as the
lenses that you ordered. Please contact us if there is anything we can
help you with. We have an excellent return/refudn policy and our
customer care representatives will be happy to assist you! Please be
aware, we can not accept returns for product that has been altered or
14. What color is the tint of the lenses when looking through them?
of our lenses have a grey base lens with a colored coating on the
outside. Depending on the coating, the color while looking through the
lenses will be slightly different. When looking through a lens with red,
purple or blue coating, the lens will have a slight brown tint. Lenses
that feature a green or yellow coating will have a slightly rose tint.
Lenses with a silver coating will have a gray tint. Lenses without the
coating will be the same tint as the color of the lens- example: Brown
lens with no coating will have a brown tint when looking through them.
15. Where is the shipping coming from？
We have multiple warehouses in the world, so we will choose the fastest to send parcels.
16. Are HKUCO lenses impact resistant?
Yes, all HKUCO lenses are impact